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20th Aug 2008 | 13:35

Pat Stewart is retiring in December. She has been our user accounts manager for many years, as well as being infamous as the Keeper of the Ton of Bricks and Explainer of Rules to wayward undergraduates. We've just advertised her job and we're hoping to find a replacement with enough time for a couple of months overlap. The job description below is actually a fair description of what Pat does - for once it isn't just the usual platitudes. She is a hard act to follow.

User Policy and Account Manager

The University Computing Service has a vacancy for a User Policy and Account Manager. The successful applicant will create, develop and maintain the policies relating to the management of accounts for the use of University Computing Service computing resources, ensuring an orderly and well managed environment for University members to carry out their studies and research.

The successful applicant will have a good degree or equivalent and a sound broad-based background in IT with considerable wide-ranging experience including support for a variety of operating systems. Experience of working in Higher Education and a working knowledge of legislation relating to IT would be expected. The applicant will have experience of managing staff, and must be able to communicate effectively with users at all levels in a variety of situations.

The applicant must have good interpersonal skills and able to act with discretion, empathy and tact. The applicant will need to be self-confident, motivated, well organised, meticulous, able to prioritise tasks when working under pressure, and have the ability to anticipate problems before they arise, and develop solutions to cope with them.

This is a permanent appointment at Grade 9, subject to a nine month satisfactory probation period, on a salary scale of £34,793 to £44,074 with initial salary depending on experience. The closing date for applications is Friday 5 September 2008. It is intended that interviews will be held during the week beginning 15 September 2008. Further details are available on the Computing Service web site.

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Comments {14}

Colette

from: bellinghwoman
date: 20th Aug 2008 13:58 (UTC)

This is a permanent appointment at Grade 9

*Boggle*

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Eleanor Blair

from: lnr
date: 20th Aug 2008 14:17 (UTC)

Is that boggle it should be higher or boggle it should be lower or boggle it shouldn't be a permanent role?

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Colette

from: bellinghwoman
date: 20th Aug 2008 14:52 (UTC)

Boggle that it's only a Grade 9. But then I shouldn't really be surprised, as I have long ceased to expect any logic, consistency or sanity in the grading system here.

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Eleanor Blair

from: lnr
date: 20th Aug 2008 14:53 (UTC)

*nods* I thought that might be it. But it's very hard to get IT posts graded highly isn't it?

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(Deleted comment)

The Uitlander

from: uitlander
date: 17th Sep 2008 21:06 (UTC)

Apparently the current incumbent is on Grade 10, but this variant is a trimmed down version of what she currently does.

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Eleanor Blair

from: lnr
date: 20th Aug 2008 14:39 (UTC)

Actually what surprises me is that I hadn't realised that the bottom of grade 9 was so close to the top of grade 7. By salary jump alone it wouldn't be implausible for me to apply for that job, but I don't think I'd consider myself to have the experience or the skills, and I certainly don't have any experience as a manager.

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(Deleted comment)

Eleanor Blair

from: lnr
date: 20th Aug 2008 15:27 (UTC)

Well, I didn't think I'd get this one. Was in at the deep end when I started and nearly drowned. Right now I'm happy where I am.

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from: ext_39307
date: 20th Aug 2008 14:18 (UTC)

You know, I'm tempted....

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Colette

from: bellinghwoman
date: 20th Aug 2008 15:46 (UTC)

Go on, go for it!

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The Bellinghman

from: bellinghman
date: 20th Aug 2008 16:21 (UTC)

I can see the ton of bricks side.

Actually, I can see the tact side too. I just can't see the University subsidising the Zantac bill.

(BTW - last badges just handed over.)

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The Uitlander

from: uitlander
date: 20th Aug 2008 16:32 (UTC)

What do you think their position on dried frog pills might be?

I can say 'no' very firmly but nicely if required. I can also reinforce that with THE LOOK™ and if necessary bludgeon offenders into submission with other methods as necessary ;-)

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Arnhem

from: arnhem
date: 20th Aug 2008 19:04 (UTC)

I'd say go for it.

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